Free shipping from 50€

FAQs

Frequently asked questions and answers.

Shipping & Returns

How long does it take to ship my order?

Shipping usually takes 2 business days, depending on your location. You will receive a shipping confirmation with a tracking number.

How can I track my package?

Once your order has been shipped, you will receive an email with a tracking number that you can use to track the status of your delivery online.

How much does shipping cost?

Shipping costs are displayed at checkout and depend on the destination and size of the order. We offer free shipping for orders over 300€.

How does the return process work?
  1. You can return products within 30 days of receipt. Contact our customer service for return instructions and make sure the items are unused and in their original packaging.

Orders

How can I change or cancel my order?

Changes or cancellations are only possible if the order has not yet been shipped. Contact us as soon as possible so we can assist you.

How can I find my order number?

You can find your order number in the order confirmation email you received after completing the purchase process.

Can I combine multiple items in one order?

Yes, you can combine multiple items in one order. Simply add the items you want to your shopping cart and complete the order together.

I haven't received an order confirmation. What should I do?
  1. First, check your spam folder. If you cannot find the email there, contact our customer service to check the status of your order.

products

Are the home gym products suitable for beginners?

Yes, many of our products are suitable for all fitness levels, from beginners to experienced athletes. Details on suitability can be found in the product description.

How can I make sure I choose the right size or weight?

Our product pages contain detailed size and weight information as well as recommendations to help you make the right choice. Don't hesitate to contact us if you have any questions.

How do I care for my home gym products so that they last a long time?

To ensure the longevity of your home gym products, clean them regularly with a damp cloth and avoid aggressive cleaning agents. Store the equipment in a dry place and protected from direct sunlight.

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